We need Caseworkers.
The American Red Cross provides emergency services 24 hours a day, seven days a week, 365 days per year. The Red Cross operates an emergency communications center and a network of offices around the world to meet the emergency needs of the military community. Local Red Cross offices collaborate with the SAF Hero Care Network (HCN) to deliver emergency services to military families in their local communities.
What is Family Follow-Up?
Family follow-up is a key component of emergency services and continues the process usually initiated at the HCN. It enables the Red Cross to establish a helping relationship with clients who have experienced an emergency or difficult situation and to extend local support to military families.
How Does it Work?
Regional Caseworkers work remotely or in a chapter office to call families, who have recently opened a case with the HCN, to provide the final touch to the case. (Ensuring their needs are met and providing them with a survey to rate the service they received.)
What’s Required From Me?
We ask that each caseworker commit to a recurring day of the week to work cases. The average time commitment is 2 hours per shift/day chosen.
How to Get Started
Existing ARC Volunteers Login to EDGE
Interested in becoming a volunteer? Click here to apply!
Train – search for:
Introduction to SAF case Management
SAF Case Management System
SAF Agent Lite
Train in person
April 24th, 10 a.m. – 3 p.m. or contact us to be added to the wait list for a different date/time.
Please RSVP for the April 24th training to